Terms & Conditions

Important

By booking your vacation with Private Vacation Britain you agree to the following terms and conditions. If you do not agree, please do not book any tours with us.

Tour Payment and Cancellation Policy

• A 50% deposit is required once your itinerary is agreed and dates are booked.
• Payment can be made via bank transfer or credit card.
• An invoice will be emailed with payment details.
• The remaining balance is due 28 days before your first service day.

Entry Tickets

• All entry tickets are purchased on your behalf before arrival.
• Tickets are issued in your name using your payment details.
• These tickets remain your property.
• Private Vacation Britain accepts no liability for these tickets.
• If your trip is cancelled, tickets remain yours and no claims can be made against us.

Company Rights

• We reserve the right to cancel bookings if necessary.
• If we cancel, our service fee will be refunded within 7 working days.
• This does not include tickets, hotels, or entertainment bookings.
• We also reserve the right to refuse service.
• We are also part of the KPT Group Vacations Ltd.

Completion of Service

• At the end of your tour you will be asked to sign a form confirming the service has been completed.
• You will also confirm that payment has been made in full.

Admin and Card Fees

• All admin and card fees are included in our service fee.
• No additional charges will be applied.

Hotels and Accommodation

• We will book accommodation on your behalf once your itinerary is agreed.
• You will provide your preferred budget and hotel standard.
• We will do our best to meet your requirements.
• All bookings are made in your name using your payment details.
• These bookings remain your responsibility.
• We accept no liability for them.

What Is Included

• Entry tickets
• Vehicle hire and driver guide
• Fuel and parking
• Bottled water and snacks
• Wi-Fi and phone chargers
• Umbrellas, hats, gloves, and scarves
• Congestion charges
• Breakfast included with your hotel
• Lunch included up to a set budget per person
• Dinner can be added if agreed

Attractions

• Some attractions do not allow guides inside.
• In these cases your guide will explain everything before entry.
• They will meet you at the exit at an agreed time.
• At English Heritage and National Trust sites guides may enter with you.

Dress Code

• Clients must dress appropriately for their tour.
• Please check the weather on the day of your tour.
• Ensure you wear suitable clothing and footwear.
• If unsure please contact us.

Traffic and Attraction Issues

We are not responsible for issues at attractions, including closures, delays, or changes to opening times. We are not responsible for traffic delays. We will always do our best to manage your itinerary and keep disruption to a minimum.

Behaviour

Clients are expected to behave respectfully toward guides, staff, and other visitors at all times. We reserve the right to end a tour if behaviour is deemed inappropriate. No refund will be issued in such circumstances.

Health and Safety

Clients are responsible for their own health and safety during the tour. Please inform us of any medical conditions or mobility requirements before your tour begins so we can make appropriate arrangements.

Liability

Private Vacation Britain accepts no liability for personal injury, loss, or damage to personal belongings during the tour unless caused by our direct negligence. We strongly recommend that all clients obtain comprehensive travel insurance before travelling.

Governing Law

These terms and conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.